Returns & Exchanges

We want you to be fully satisfied with your Billabong purchase, which is why we offer a 30-day return window for all items in their original, unworn condition with tags attached. Our process is designed to get you back in the water or on the trail as quickly as possible.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the pre-paid shipping label provided by the portal, or save the QR code for a printer-free drop-off at participating locations.

• 3.
  Pack Your Gear

  Securely pack your items in the original packaging or a sturdy box, ensuring all original hangtags and hygiene liners remain intact.

• 4.
  Ship and Track

  Drop off your package at the designated carrier location; once received at our warehouse, your refund will be processed within 7-10 business days.