Frequently Asked Questions
Everything you need to know about your Billabong experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Please note that swimwear must have the hygiene liner intact.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How do I find the right size?
We provide a comprehensive size guide on every product page to help you find the perfect fit for wetsuits, boardshorts, and apparel.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay in select regions.
Are your products eco-friendly?
We are committed to sustainability through our 'Recycler' program, where many of our boardshorts and wetsuits are made from recycled PET plastic bottles.